Return Policy

AMTEX EZ Return Policy

We realize there are occasions when you will need to return an item to AMTEX. We accept product back in original packaging up to 30 days from the date of purchase, unless the item is covered by a manufacturer's warranty, or special order (including, without limitation, custom drapes, bedspreads, signs, mattresses, phone face plates, floor-mats, coat racks), or deemed hazardous material.

To return merchandise, Call AMTEX Customer Service at 800-650-3360 and request for a Return Merchandise Authorization (RMA). Please ask the RMA Acknowledgement to be sent to you so that it can be included with your package.


Give your package with the RMA to an AMTEX driver. Please retain the RMA Customer Copy from the AMTEX driver for future reference. AMTEX Drivers are not authorized to pickup any items other than the items mentioned in the RMA. Please note that if you paid freight to receive an item, freight charges may apply to return the item.


For orders shipped by Fedex or other carriers, AMTEX Customer service would send you the Return Labels along with the RMA Acknowledgement. Please reseal your unused merchandise in the box and place the new label over the original shipping label. Please also mark the RMA # on the Box. Please retain your Fedex tracking information from your Return label. Please note that if you paid freight to receive an item, freight charges may apply to return the item.

Certain items may not be returnable or may have specific return instructions; please see below before you make your return. If you have questions about our EZ Return Policy, please call us at 800-650-3360.

Cancellation Fees

Cancellation fees may apply on quoted volume, customized, or noncatalog orders.

Customized Orders

Customized orders including fabricated, special order, and custom made-to-order factory direct items are nonreturnable.

Factory Direct Orders

Damaged or shorted factory direct items must be reported to AMTEX within 2 business days. Custom made-to-order factory direct items are nonreturnable. Some factory direct items are nonreturnable. Refused or cancelled orders are subject to restocking fees and return freight charges.

Warranty Items

Warranty items are nonreturnable.

Shipped Outside the Continental U.S.

Items shipped outside the continental U.S. are nonreturnable.

Special Orders

Non-stock items and volume purchases are nonreturnable

Hazmat Returns

Hazmat items are not returnable because of federal safety restrictions.

Damaged Items

If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage, please call 800-650-3360 within 2 business days of receipt.

Defective Items

If you receive an item that is defective, please call 800-650-3360. We will advise you of how to proceed. Please note, some items carry a manufacturer’s warranty and require that you contact the manufacturer directly.

Shortages and Fulfillment Errors

If your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please call 1-800-650-3360 within 2 business days of receipt.

Shipped by Fedex/ Other Carrier

If you are making a return and your items were shipped via freight carrier, please call 800-650-3360 within 2 days of receipt.

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Operating Hours

5:00am - 5:00pm
Monday - Friday
Pacific Standard Time

Since 1989 AMTEX is a one-stop source for comprehensive lodging supplies. We stock thousands of products that make your facility operate efficiently and look immaculate, all at significant savings. Inquire with our sales consultants on how we can help you operate your hotel better. From boutique hotels, bed & breakfasts, resorts, gaming casinos and brand hotels, we pride ourselves on providing the best possible value to our customers. From our strategically located warehouses, we ship to the entire North American continent.

Based in Southern California, we are an independently owned and expanding lodging supply company providing operational supplies and equipment to the hospitality industry and individual customers worldwide. Since 1989 with more than 3 million orders shipped, our large stocked inventory and swift shipping make us the best value to fill your needs.