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Business Update

At American Hotel, the trust you place in us is not something we take for granted. That’s why, as we continue to navigate today’s industry challenges, the commitment of every American Hotel team member is to help customers like you get back to full strength.

We’re investing in you

As a brand of Consolidated Hospitality Supplies (CHS), every day we’re investing in improvements to better support your guest experience.

That includes new prices on 1000s of items – plus, a new FREE freight minimum!

  • Use our Lower Pricing Indicator to find essential items, for less.
  • Now, get FREE freight on orders of $250 and up
  • We’re adding inventory and focused on the items you need most

We’re invested in being your trusted source for sheets, towels, bath amenities, and more – so you can make every stay stand out.

Addressing supply chain impacts

As you know, global and domestic supply chain challenges persist across industries. We appreciate your patience as we continue to do all we can to help you stay guest ready. This includes working closely with our suppliers and carriers to improve our inventory levels and provide a consistent delivery experience to our customers. By paying close attention to every aspect of distribution, we are making steady progress and we remain committed to being the trusted source for your essential supplies.

Check your order status

To check your order status, log in and navigate to Order History. Once your order has been approved and/or received, you may see one of the following status reports:

  • Credit Review – Account details are being confirmed. Initial review may take up to two hours. Please email creditdepartmentinquiries@americanhotel.com for more information.
  • Order Review – Order details are being confirmed. Initial review may take up to 24 hours. If your order is in review status for more than 24 hours, please contact your sales representative or email Customer Care at cusrel@americanhotel.com.
  • In Process – One or more of your items has shipped or is in process. No changes can be made.
  • Complete – All items have shipped, and the order has invoiced.
  • For shipping status of your order by item, visit the Order History page and click "View Details/Tracking" for that order.

Pay your invoice online

If you are set up for online invoice payments, follow these three easy steps.

  1. Once you sign in, go to your Invoices & Credits page. Any open invoices that are due will be found on the “Open” tab, sorted by due date.
  2. Select an invoice for payment by clicking on the open check box next to the Billing Doc number. Then click the blue “Pay Selected Invoices” button that appears.
  3. Confirm the value you wish to pay today on each invoice, select a credit card, then click the “Confirm Payment” button. You can select from a list of credit cards saved in My Wallet or enter the details of a new card that you wish to use.